Jawatan Kosong Customer Experience Support Mandarin Speaker Based In Penang IT Consulting Company Air Itam

IT Consulting Company Jobs

Kerja Kosong Customer Experience Support Mandarin Speaker Based in Penang in Air Itam

Description :

Key Responsibilities:

• Customer Journey Understanding and Consultation: Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies.
• Document Management and Compliance: Ensure timely and accurate collection of documents for SEDA applications and maintain comprehensive logs of all customer interactions, transactions, feedback, and resolutions.
• Customer Support and Feedback Analysis: Facilitate post-service support, coordinate installations, and handle customer concerns swiftly, ensuring smooth communication between customers and technical teams. Collaborate with sales, technical, and other teams to ensure seamless customer transitions and analyze feedback to improve the overall customer journey.
• Upselling Opportunities and Campaign Execution: Identify opportunities for upselling or cross-selling based on customer needs, execute campaigns to enhance the customer experience, and stay updated on solar technology, government policies, and company products.

Requirements:

• Fresh grads with customer support experience are welcomed
• Excellent communication skills
• Able to engage with customers

Job Type: Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Schedule:

• Monday to Friday

Application Question(s):

• Notice period
• Able to work in Penang, Butterworth?

Experience:

• Customer Experience support: 1 year (Preferred)

For more detail information about the program, please refer official source from IT Consulting Company on following link below. If you meet these requirements, please register yourself at :