Jawatan Kosong Hotel Front Desk Officer Receptionist Red Star Management Sdn Bhd Melaka

Red Star Management Sdn Bhd Recruitment

Kerja Kosong Hotel Front Desk Officer Receptionist in Melaka

Description :

Job Descriptions
We are looking for a Hotel Front Desk Officer to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Officer responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements and skills

• Work experience as a Hotel Front Desk Officer, Receptionist or similar role
• Experience with hotel reservations software, like ABS or other related hotel PMS system.
• Understanding of how travel planning websites operate, like Booking.com, Agoda, Expedia and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Details

JOB INFO & REQUIREMENT
Contract Type Full-time
Job Type Non-Executive
Experience Level 1-3 years
Job Categories Tourism/Hotels
Minimum Education Required High School Graduate
Language Required English, Bahasa Malaysia, Others
Nationality Preferred Malaysians Only
Gender Preferred All Genders
Own Transport None
SALARY & OTHER BENEFITS
Salary RM 1,700 to RM 2,100 per month

Salary RM 1,700 to RM 2,100 (per month) Location Melaka - Bandar Hilir Contact Type Full-time Job Type Non-Executive Category Tourism/Hotels Employer Info Company Name Red Star Management Sdn Bhd Company Description Hotel and Accommodation Size 11-20 employees Company No. 1338241-W Company JonkeRED Heritage Hotel Joined since: Mar 2023

If you strong confindence you meet the requirement above, please register and sign in to Red Star Management Sdn Bhd e-recruitment website with link as follow :

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