Jawatan Kosong Customer Service Executive Thermo Fisher Scientific Melaka
by admin on Oktober 3, 2024Thermo Fisher Scientific Recruitment
Jawatan Kosong Customer Service Executive in Melaka
Description :
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
A global leader in serving science, Thermo Fisher Scientific is self-described as "a driving force in the research, healthcare, industrial, and applied markets" and supports customers with wide-ranging objectives, such as accelerating life sciences research, improving patient diagnostics and therapies, solving complex analytical challenges, and increasing productivity in their laboratories.
Thermo Scientific Microbiology Sdn Bhd under the Microbiology Division in Thermo Fisher Scientific is looking for a suitable candidate for a Customer Service Executive role.
Responsibilities:
To provide routine and pro-active customer contact with local and export customers.
To provide effective handling of customer queries & enquiries, communicating information related to order status, pricing and discounting.
Key-In Sales Order Ledger (SOL) from customers to SAP system.
Identify Stock availability and arrange delivery. Liaise with Production Department where necessary.
Generate deliveries schedules and ensure customer requirement is meet
To provide the role of the “voice of the customer”, capturing feedback & complaint information and personally resolving issues.
To prepare payment submission for customers.
To assist in keeping customers updated on the status of their orders via generation of backorder reports.
To provide efficient & accurate system processing skills to progress sales orders and consignment sales orders through to delivery and invoicing, optimizing the balance between speed of delivery and complete order consolidation in accordance with both customer & Oxoid requirements.
Prepare manual invoices to government sector
Handle government e-procurement system (E-Perolehan)
Essential duties and responsibilities include
Ability to issue quotation to customer.
Know how to view price list in SAP system
Prepare the bi-weekly report of Blocked Item and do the summary
Follow up the status of the Customer Complaint form
Collaborate with customers to coordinate carrier delivery status.
Handle export shipment for export customers.
Education:
Diploma in Business Administration / Management/Microbiology
Bachelor in Business Administration / Management/Microbiology
Experience:
At least 1 year experience in customer service managements.
Knowledge, Skills, Abilities:
Good English writing and speaking skills.
To provide continuous contact with other departments ensuring all customer related information is routinely shared. To provide an exemplary listening and general telephone handling manner & ability to capture accurately and effectively meet the needs of our external and internal customers.
EEO/Reasonable Accommodation:
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status
If you strong confindence you meet the requirement above, please register and sign in to Thermo Fisher Scientific e-recruitment website with link as follow :
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