Jawatan Kosong Customer Experience Elabram Systems Sdn Bhd Johor Bahru

Elabram Systems Sdn Bhd Job Vacancies

Jawatan Kosong Customer Experience in Johor Bahru

Description :

Location: Mid Valley Southkey

Working Hours: 5 days per week

Job Description

• Provide an omnichannel experience e.g email, chats, Whats-App, social media, calls with a comprehensive understanding of our products and services
• Personalise and engage customers effectively to drive customer satisfaction
• Assist customer on enquiries and issues efficiently to mitigate detractors
• Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time

Requirement

• Fluent English with excellent communication skills, both written and verbal
• At least 2 Years of working experience in the related field is required for this position
• Ability to determine customer needs and quickly build rapport with customers
• Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.
• Exude patience and ownership with each customer
• Able to solve problems by thinking analytically and creatively
• Excellent communication, interpersonal and organisational skills
• Self-starter, resourceful and tenacious
• Team player, working collaboratively within and across teams
• Experience working with Zendesk and/or a similar ticketing system is highly advantageous.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Performance bonus

Application Question(s):

• What is your expected salary?
• What is your notice period?

If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :