Jawatan Kosong ECOMMERCE CUSTOMER SERVICE Target Fashion Sdn Bhd Cheras

Target Fashion Sdn Bhd Jobs

Jawatan Kosong ECOMMERCE CUSTOMER SERVICE in Cheras

Description :

E-commerce Customer Service Representative :

Responsibilities

• To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, webstore, and brand social media accounts.
• To assist customers with their orders, requirements and after-sales service issues.
• To follow-up on all customer requests to ensure all pending issues are resolved within 3 working days.
• To respond on completed orders, orders’ rating in a professional manner and to follow up on any dissatisfied customers and orders.
• To maintain and log order issues and actions taken for all orders.
• To update and maintain a list of FAQs, standard comment and reply.
• To prepare weekly and monthly customer service report.
• Other related ad-hoc duties.

Requirements

1. Familiar with e-commerce marketplace platform such as Shopee & Lazada (basic understanding of the purchase and return process and each platform’s related promotions and deals).

2. Excellent communication skills (good written skills in English & Malay is an asset for this position).

3. Good problem-solving skills, initiative, attention to detail, strong sense of responsibility.

Schedule: Day Shift

Ability to Commute: Cheras

Education: Diploma/Advanced Diploma (Preferred)

Experience: E-commerce: 1 year (Preferred)

Language: English, Malay, Mandarin (Preferred)

Current & Expected Salary : please indicate

Work Experience : indicate product and share platform link (or company name) at Shopee/Lazada/Zalora & so on

Must Fully vaccinated

Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

For further information, please refer official source from Target Fashion Sdn Bhd on following link below. To find out where you fit in, please visit :