Jawatan Kosong Telemarketing Lead UNO Hiring Kelana Jaya

UNO Hiring Jobs

Jawatan Kosong Telemarketing Lead in Kelana Jaya

Description :

Job Descriptions:

• Managing customer service team who are normally at front desks/ receptionists.
• Inquiry Handling: Respond promptly and empathetically to customer inquiries via social media, email, and phone. Your dedication to satisfying their curiosity will nurture a sense of trust and loyalty.
• Customer Follow-up: Engage in proactive follow-ups to ensure our customers' satisfaction and address any post-treatment concerns with compassion and attentiveness.
• Appointment Management: Collaborate with our team to schedule appointments, ensuring that our customers' preferences are respected and accommodated to the best of our ability.
• Product Knowledge: Stay up-to-date with our services, treatments, and promotional offers, enabling you to provide customers with accurate and comprehensive information.
• Emotional Support: Your kindness and understanding will provide emotional support to customers, especially during moments of vulnerability or hesitation.
• Conflict Resolution: In the rare instance of customer concern or complaint, approach each situation with empathy and professionalism, striving for a resolution that leaves them feeling valued and heard.
• Patient Intake and Registration: Collecting and entering patient information accurately into the clinic's system, ensuring all necessary forms and documentation are completed and organized.
• Patient Care and Support: Assisting patients during their visit, providing them with a warm and welcoming environment, addressing their concerns, and ensuring their needs are met throughout their experience at the clinic.
• Ensure systems are in place to monitor compliance with CQC standards.
• Ensure proper documentation and recording of our operations.
• Manage large amounts of incoming calls and message inquiries effectively.
• Able to provide “on-call” support to teams as required by the Company.

Requirements:

• Candidate to possess at least Bachelor's or Diploma in the related field.
• At least 3 years of related working experience in the customer service/ beauty industry.
• Able to lead a team of customer service executives.
• Ability to perform well in a fast-paced environment
• Detailed-oriented, responsible and proactive.
• Excellent analytical and multitasking skills.
• Ability to work independently while collaborating in a fast-paced agile team
• Ability to speak Mandarin and English fluently to communicate with global colleagues and stakeholders.
• Be available to respond to customer inquiries during public holidays and off days as per company policy.
• Ensure availability to take calls and answer customer inquiries from 10.00 am to 10.00 pm daily.
• Working hours in office from 10.00 am to 7.00 pm, Monday to Friday (2 shifts for customer service - Morning shift and Afternoon shift).

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Afternoon shift
• Early shift
• Monday to Friday
• On call
• Weekend jobs

Ability to commute/relocate:

• Kelana Jaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Telemarketing: 3 years (Required)

Language:

• Mandarin (Required)

Should you are interested and qualified, please apply in confidence by filling online application form at :