Jawatan Kosong Customer Support Sales Specialist iPrice Group Sdn Bhd Kuantan

iPrice Group Sdn Bhd Recruitment

Jawatan Kosong Customer Support Sales Specialist in Kuantan

Description :

ABOUT THE ROLE

We are looking for a dynamic and customer-focused Customer Support & Sales Specialist to join our team. In this role, you will play a crucial part in managing customer interactions, driving sales, and ensuring exceptional customer satisfaction. You will identify customer needs, provide accurate information, address complaints, and maintain comprehensive records of all customer interactions.

ABOUT CIRCULAR COMMERCE

Circular Commerce is on a mission to empower people in developing markets via access to affordable and quality technology.

Despite a decade of e-commerce in South-East Asia, 80% of electronics is still sold offline. E-Commerce in SEA is very complex with marketplaces, social, live, messengers and brand.com all being important parts of the mix. Offline shops remain a preferred destination with shopping malls offering air condition, convenience and many other entertainment options.

Circular Commerce is enabling brands to leverage on digital channels to curate a loyal audience and full-fill their needs via a full omni-channel presence – online and offline.

As a Customer Support and Sales Specialist, your focus will be to take ownership on managing customer’s inquiries, feedback & generate sales leads.

RESPONSIBILITIES

• Customer Engagement: Engage with customers via online chat, providing prompt and professional responses while fostering trust and maintaining positive relationships through clear and engaging communication.
• Customer Analysis: Evaluate and address customer needs, offering tailored solutions and recommendations.
• Sales Identification: Identify potential sales opportunities and drive sales by recommending appropriate products or services.
• Information Accuracy: Ensure the provision of accurate and comprehensive information by staying updated on products, company policies, and compliance standards.
• Issue Resolution: Address customer complaints promptly, propose solutions, and follow up to ensure customer satisfaction.
• Feedback Capture: Capture and record customer feedback and insights, documenting inquiries and the actions taken to improve products and services.
• Flexibility and Teamwork: Adapt to changing priorities and collaborate effectively with team members to meet business objectives.

REQUIREMENTS

• Language Proficiency: Must be fluent in English and Bahasa Malaysia, both written and spoken. Proficiency in Mandarin (written and spoken) is a plus.
• Availability: Willingness to work flexible hours, including day and night shifts, weekends, and public holidays.
• Adaptability: Ability to thrive in a fast-paced environment and adapt quickly to changes.
• Attention to Detail: Detail-oriented with strong common sense and self-motivation.
• Teamwork: Excellent team player who excels in a communicative, feedback-driven environment.

BENEFITS

• Comprehensive healthcare benefits (including outpatient, in-patient, dental & pharmaceutical benefits for you and your family)
• Additional well-being benefits, such as mental health coverage and corporate Classpass discounts
• Competitive commission structure based on incentive-driven results
• Additional Office perks including monthly lunch & team allowances
• EPF and SOCSO contributions for all full-time Malaysian employees

Job Type: Full-time

Pay: Up to RM3,000.00 per month

Schedule:

• Rotational shift

Application Question(s):

• Do you have any past experience in customer service?

Language:

• English (Preferred)

Expected Start Date: 08/26/2024

For more detail information, please refer official source from iPrice Group Sdn Bhd on following link below :