Jawatan Kosong Customer Service Representative CSR Officer Golden Art Sofa Industries Sdn Bhd Melaka

Golden Art Sofa Industries Sdn Bhd Jobs

Jawatan Kosong Customer Service Representative CSR Officer in Melaka

Description :

GOLDEN ART SOFA INDUSTRIES SDN BHD

Location : 9712, Jalan PBR 14 Kawasan Perindustrian Bukit Rambai, Fasa 3, 75250, Malacca

JOB DESCRIPTION :

• Responding to Customer Inquiries

Respond to all customer inquiries via social media platforms such as Facebook, Instagram, TikTok, WhatsApp, and others, providing accurate information.

• Handling Customer Complaints

Address customer complaints promptly, offer appropriate solutions, and ensure complaints are resolved in a satisfactory manner.

• Providing After-Sales Support

Assist customers with post-sale issues such as delivery, returns, and questions regarding products or warranties.

• Coordinating with Other Departments

Communicate with other departments such as marketing, sales, and delivery to obtain necessary information for resolving customer inquiries.

• Monitoring Customer Feedback

Monitor customer comments and reviews on social media platforms, take appropriate follow-up action, and provide feedback to management.

• Maintaining Customer Interaction Records

Keep records of all customer interactions, complaints, and resolutions, ensuring that data is updated for future reference.

• Reporting Problem Trends

Prepare regular reports on recurring issues or complaints and provide recommendations for improving customer service.

• Assisting in Promotional Activities

Support the marketing team by providing customer feedback on products and assist in promoting furniture on social media platforms.

• Monitoring and Reporting Performance

Measure response times and customer satisfaction on social media platforms, and provide monthly performance reports to company management.

• Updating Customer Database

Ensure that all customer information and interactions through social media are recorded and updated in the company’s database.

Requirement :

• Knowledge about Customer Service Representative (CSR) or a related field
• Previous job experience in the furniture or related industry
• Excellent verbal and written communication skills for effective client interaction
• Understanding of furniture manufacturing processes and materials
• Appreciation for design aesthetics and the ability to convey design concepts to clients
• Strong negotiation skills for securing favorable deals
• Ability to build and maintain positive relationships with clients
• Stay updated on industry trends, competitors, and market dynamics
• Demonstrated track record of achieving and exceeding customer targets
• Willingness to travel and work outdoors as needed
• Collaborate effectively with internal teams, especially the design and production teams
• Strong ability to communicate effectively with team, work independently, responsive and informative
• Required language : Bahasa Malaysia, English , Mandarin
• At least 1-3 years of working experience in the related field is required for this position
• Contract basis for 3 months and will confirm as permanent staff if performance is satisfactory

Benefit :

• Attendance Allowance
• Incentive
• Yearly Bonus
• Clinic Panel
• Annual Leave
• Career Development
• Salary Increment
• Progressive Salary Programme

**Interested applicants, please apply by submitting your updated resume or WhatsApp 012-6833604

Job Type: Full-time

Pay: From RM1,900.00 per month

Benefits:

• Free parking

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Service Representative (CSR): 1 year (Required)

Language:

• Mandarin (Required)
• English (Required)
• Bahasa (Required)

License/Certification:

• car license (Required)

Willingness to travel:

• 100% (Required)

If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :