Jawatan Kosong Manager Group Operations Contact Centre Project Process Improvement Hong Leong Bank Petaling Jaya

Hong Leong Bank Job Vacancies

Jawatan Kosong Manager Group Operations Contact Centre Project Process Improvement in Petaling Jaya

Description :

If you are looking to excel and make a difference, take a closer look at us… Job Description

• Develop and manage realistic and comprehensive project plan (people, process and technology) that delivers the objectives.
• Facilitate day to day coordination and act as a liaison between assigned project resources, project delivery owner and key stakeholders.
• Hold project members accountable for timely completion of quality deliverables and milestone.
• Translate business objectives into a coherent set of processes.
• Prioritize activities to make the best use of the department’s resources and working with operational teams to implement the changes with minimal impact on business operations.

Requirements

• Malaysian citizen
• Professional or tertiary qualification with 5 years related working experience (8-10 years total working experience).
• Proven track record of working in Transformation/Improvement Projects, preferably in Banks or Contact Centre’s, with evidence of leading process definition & improvement activities.
• Industry standard qualification such as Lean Six Sigma with minimum Green Belt Certification and knowledge of one or more of the following: Project Management, Change Management Methodologies like PMP, Prince2, would be a plus.
• Strong interpersonal, people management, influencing and communication skills.
• Analytic thinking and well verse with Microsoft Office Utilities and other computing skills.

Other

• Advanced Excel skills and intermediate skills in Word and Power Point is a plus.
• Proficient in English (written and spoken).
• Ability to communicate and work with people at all levels of the organisation.
• Inclination for statistics and data to inform and drive action.
• Must have a strong passion in exploring new technology and digitalization.

About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now.

If you feel that you can meet the qualification and up to the challenge, please send directly through :

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