Jawatan Kosong Front Of House Supervisor TANJUNG FOOD HUB Labuan

TANJUNG FOOD HUB Recruitment

Jawatan Kosong Front of House Supervisor in Labuan

Description :

Key Responsibilities:

1. Team Management:

• Supervise and coordinate daily operations of the FOH team.
• Schedule shifts and assign tasks to service staff.
• Train and mentor FOH staff, ensuring they meet service and operational standards.
• Monitor staff performance and provide constructive feedback.

2. Customer Service:

• Ensure excellent customer service by overseeing the entire dining experience.
• Address and resolve customer complaints or issues in a professional manner.
• Build relationships with regular customers to encourage repeat business.
• Assist customers with special requests or accommodations.

3. Operational Oversight:

• Ensure that all areas of the FOH (dining area, cashier station, barista counter, etc.) are clean, organized, and fully stocked.
• Oversee the smooth operation of the scan-to-order system and robot waiters.
• Perform routine checks to ensure proper functioning of all FOH equipment, including robotic servers.

4. Financial Management:

• Oversee daily cash handling, cashier operations, and shift reports.
• Assist the Restaurant Manager in managing the FOH budget, controlling costs, and reducing wastage.
• Monitor sales trends and recommend strategies to improve revenue.

5. Staff Development:

• Assist in onboarding and training new hires on FOH procedures and expectations.
• Guide senior service attendants in learning robot maintenance and system operations.
• Foster a positive and collaborative work environment among FOH staff.

6. Compliance and Safety:

• Ensure all FOH staff comply with food safety, hygiene, and workplace safety standards.
• Conduct regular checks to ensure the dining area complies with regulations.
• Report any incidents or maintenance issues to the relevant departments.

7. Reporting and Communication:

• Act as a liaison between FOH staff and management.
• Provide regular updates to the Restaurant Manager on FOH performance, challenges, and areas for improvement.
• Maintain records of customer feedback, sales, and staff performance for management review.

8. Operational Support:

• Step into operational roles when needed, including barista duties, cashiering, or assisting with cleaning tasks.
• Ensure robot waiters are charged, maintained, and operating effectively.

Required Skills and Attributes:

• Leadership and team management skills.
• Strong interpersonal and communication skills.
• Problem-solving abilities and quick decision-making.
• Knowledge of hospitality technology (e.g., scan-to-order systems, POS systems, robot operations).
• Customer-focused mindset with a keen eye for detail.

Minimum Education Level:

• High School Diploma (SPM) or equivalent is generally sufficient, provided the candidate has relevant work experience in hospitality or customer service.

Preferred Education Level:

• Diploma or Certificate in a relevant field such as:
• Hospitality Management
• Food and Beverage Management
• Business Administration
• Customer Service

Other Considerations:

• Experience Over Education: For FOH Supervisors, hands-on experience in hospitality or food service. Candidates with 3-5 years of experience in similar roles, such as Senior Service Attendant or Service Coordinator or even Restaurant Manager.
• Soft Skills: Strong leadership, communication, and problem-solving skills are essential and can sometimes compensate for a lack of higher education.
• Certifications (Optional):
• Basic food handling certification (required by law in many regions).
• Customer service or leadership training certifications.

Job Types: Full-time, Permanent

Pay: RM1,900.00 per month

Benefits:

• Additional leave
• Free parking
• Meal provided
• Opportunities for promotion
• Parental leave

Schedule:

• Evening shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Application Deadline: 12/31/2024

For more detail information, please refer official source from TANJUNG FOOD HUB on following link below :