Jawatan Kosong Executive Patient Experience Customer Service Mahkota Medical Centre Sdn Bhd Melaka
by admin on Julai 2, 2024Mahkota Medical Centre Sdn Bhd Recruitment
Jawatan Kosong Executive Patient Experience Customer Service in Melaka
Description :
Key Responsibilities
- Supervising front-liners and patient logistics services from the pick-up points, call center and on-line / telephone inquiries.
- To collaborate with respective department to handle customer complaints.
- Able to communicate well with patients and family members.
- To provide excellent frontline services (e.g. greeting, manage crowds, understand process of patient visas at the immigration center, communicate across internal departments, manage schedule services for foreign patient at jetty/airport, attending and confirming flight of ferry schedule and identify patient's attention and needs.)
- To provide patient care services by rounding at wards to visit patients, response to any feedbacks or enquiries timely and organize patient care activities in conjunction to the festival.
- To manage the contact center such as emails, online referral, helpdesk via message and customer service software.
- To provide and analyze customer satisfaction survey (e.g. Outpatient & Inpatient satisfaction survey, NPS score, social media, Service Excellence)
- To perform customer service recovery.
- To perform risk and quality management.
Requirements
- Minimum Degree in any field or equivalent.
- Preferably 1-2 years of experience in Customer Service field either Hospital/Healthcare. Fresh graduates are encourage to apply.
- Have basic knowledge on Microsoft Office.
- Working hours: Monday to Saturdays (alternate)
Benefits
- Medical Insurance
- Yearly Bonus and Increment
Job Type: Full-time
Pay: RM2,200.00 - RM2,500.00 per month
Benefits:
- Health insurance
Supplemental pay types:
- Performance bonus
Education:
- Bachelor's (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Required)
- English (Required)
Expected Start Date: 08/01/2024
Should you meet the qualifications required, please register and apply to Mahkota Medical Centre Sdn Bhd website with link as follow :
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