Jawatan Kosong Senior Specialist Operations Excellence RHB Banking Group Kuala Lumpur

RHB Banking Group Recruitment

Kerja Kosong Senior Specialist Operations Excellence in Kuala Lumpur

Description :

Working Hour Regular Hours
Monday - Friday Business Area Insurance Location Malaysia - Kuala Lumpur
Description
Primary Objective:

• Management of operational excellence – project management for IT and non IT, including special projects

• Drive continuous improvement of processes and operations to optimize customer centricity and productivity for Group Insurance

• Identify Gaps in current processes and provide potential solutions

• Execute new initiative on improving end-to-end processes by providing Innovation & Solution to key GI processes

Key Responsibilities:

• Ideate, review and enhance processes & service for Group Insurance
• Engage with respective stakeholders to diagnose, design and implement digital solutions/automation tools
• Understand needs and pain points via Design Thinking
• Work with users to define improvement plan during implementation
• Identify and work with vendor to implement solution (if needed)
• Engage with Circle/Group Leads to gather business requirements and co-develop solutions
• Assist to review CRs for any confirmed enhancement
• Build business case to get projects approve
• Work with respective teams to gather requirement, study the feasibility and propose to management.
• Engage with key stakeholders across stages of the value chain to understand process and address roadblocks on the way of efficient and effective service delivery
• Monitor effectiveness of overall implemented process improvement
• Assist in providing necessary reports as required by management, stakeholders, etc
• Participate in Agile Ceremonies
• Continuously provide process improvement ideas to the team
• Sharing of best practices amongst the team
• Any other tasks assign by Team Lead

System Enhancement

• • To assist Business Analyst to coordinate with users on their requirement and to work with IT Project Manager/Team on the requirement.
  • To assist Testing Team to coordinate within business users to ensure achieving UAT timeline.
  • Monitoring the system enhancement performance after deployment and to provide feedback to IT.
  • To liaise with IT Insurance on Project and Initiatives related matters.

Process Improvement

• Identify Gaps in current processes and provide potential solutions
• Drive process improvement using Lean methodology / robotics
• Engage with SP/Tribe/Group Leads to gather business requirements and co-develop solutions and business case
• Work with IT and system users to define improvement plan during implementation
• Monitor effectiveness of overall implemented process improvement
• Engage with respective stakeholders to diagnose, design and implement digital solutions/automation tools based on value at stake/ROI

• Ideate, review and enhance processes & service for Group Insurance
• Engage with respective stakeholders to diagnose, design and implement digital solutions/automation tools
• Understand needs and pain points via Design Thinking
• Work with users to define improvement plan during implementation
• Identify and work with vendor to implement solution (if needed)
• Engage with Circle/Group Leads to gather business requirements and co-develop solutions
• Assist to review CRs for any confirmed enhancement
• Build business case to get projects approve
• Work with respective teams to gather requirement, study the feasibility and propose to management.
• Engage with key stakeholders across stages of the value chain to understand process and address roadblocks on the way of efficient and effective service delivery
• Monitor effectiveness of overall implemented process improvement
• Assist in providing necessary reports as required by management, stakeholders, etc
• Participate in Agile Ceremonies
• Continuously provide process improvement ideas to the team
• Sharing of best practices amongst the team
• Any other tasks assign by Team Lead

Requirements Requirements:
Bachelor Degree - 1) Bachelor’s Degree in appropriate field of study or equivalent work experience2) Qualification in project management or equivalent.

• Certified/Knowledge on the following is a plus 1) Project Management 2) Service Lean Sigma3) Six Sigma

• Working experience in Insurance Industry preferably in General Insurance with minimum 5 years’ experience in managing role.

• Knowledge of both theoretical and practical aspects of project management.

• Knowledge of project management techniques and tools.

• Direct work experience in project management capacity.

• Proven experience in people management.

• Proficient in project management software

• Stress tolerance.

• Influencing and leading.

• Planning and organizing.

• Critical thinking and problem solving skills.

• Communication skills

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

For further information, please refer official source from RHB Banking Group Career Center on following link below. If you meet the requirement and are interested in building a future career with RHB Banking Group, please register yourself at :

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