Jawatan Kosong Spa Manager Sofitel Kuala Lumpur Damansara

Sofitel Kuala Lumpur Damansara Jobs

Jawatan Kosong Spa Manager in Kuala Lumpur

Description :

Spa Manager is responsible for overseeing the day-to-day operations of the spa, ensuring exceptional guest experiences, and managing a team of spa professionals. This role requires strong leadership skills, extensive knowledge of spa treatments and services, and a commitment to providing unparalleled luxury and relaxation to our guests.

Key Responsibilities:

1. Operational Management:

• Oversee the daily operations of the spa, including treatment rooms, relaxation areas, and retail space.
• Ensure all spa facilities are impeccably maintained and meet the highest standards of cleanliness and functionality.
• Manage the scheduling of spa services and staff to maximize guest satisfaction and operational efficiency.
• Implement and monitor compliance with spa policies, procedures, and protocols.

2. Guest Experience:

• Ensure every guest receives a personalized, luxurious, and memorable spa experience.
• Address guest concerns and feedback promptly and effectively, striving for swift resolution and continuous improvement.
• Develop and implement guest service standards and training programs to maintain exceptional service quality.

3. Staff Management:

• Recruit, train, and mentor spa staff, including therapists, receptionists, and support personnel.
• Conduct regular performance evaluations and provide ongoing coaching and development opportunities.
• Foster a positive and collaborative team environment that encourages professional growth and high morale.

4. Financial Management:

• Develop and manage the spa’s budget, including revenue projections, expense control, and profitability analysis.
• Implement strategies to increase spa revenue through promotions, packages, and retail sales.
• Monitor financial performance and prepare regular reports for senior management.

5. Marketing and Promotion:

• Collaborate with the marketing team to create and execute promotional campaigns and marketing initiatives.
• Keep abreast of industry trends and innovations to ensure the spa remains competitive and attractive to guests.

6. Inventory and Supplies:

• Manage inventory levels of spa products, equipment, and supplies.
• Establish and maintain relationships with vendors and suppliers to ensure timely and cost-effective procurement.
• Monitor product usage and implement cost-saving measures without compromising quality.

Job Types: Full-time, Permanent

Benefits:

• Dental insurance
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental pay types:

• Performance bonus

For further information, please refer official source from Sofitel Kuala Lumpur Damansara Career Center on following link below. If you meet the requirement and are interested in building a future career with Sofitel Kuala Lumpur Damansara, please register yourself at :