Jawatan Kosong IT Helpdesk DHL Express Kuala Lumpur
by admin on September 9, 2024DHL Express Jobs
Jawatan Kosong IT Helpdesk in Kuala Lumpur
Description :
(240091W)
Malaysia-Selangor-Kuala Lumpur - Kulco | Full-time | Vendor (outsourcing) Contract | Mixed ShiftYOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS
Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!
- To provide IT first-tier support for all IT related issues.
- To provide simple user training and ongoing user support.
- To log and resolve all reported IS issues within the agreed SLA into ServiceNow System.
- Provide support for Video Conferencing, off-site meetings, webcast support and key AP events.
- To work with vendors for support issues.
- To manage service quality provided by vendors.
- To partner with ITSC support for issues not related to local.
- To provide IT support for all IT related issues.
- To partner with Area Technical Services in desktop standards and configurations.
- In-depth knowledge of maintaining desktop computers, printers and peripheral hardware/software
- In-depth knowledge and experience supporting Microsoft Win 10, M365 Suite.
- Familiarity with network concepts like TCP/IP, DNS,DHCP, WINs..
- Remote troubleshooting via phone, remote.
- Setting up and troubleshooting of VPN (Cisco)
- Familiar with basic video conferencing /audio conferencing (MS Team)
YOUR PROFILE
- Exhibits an exceptional degree of ingenuity, , creativity, resourcefulness and empathy.
- Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
- Typically requires at least a Diploma in Information Services in Information Services and or 1- 2 years of working experience.
Technical Experience
You will be expected to diagnose and resolve complex technical issues across a variety of hardware, software, and networking topics including but not limited to:
- All of DHL’s proprietary core business applications
- MS Office & Office 365
- Complex LAN/WAN environments
- VPN technologies
- Encryption technologies (Bitlocker, Symantec, etc.)
- Active Directory
- Basic Network protocols Knowledge (TCP/IP, LDAP, Domain, DHCP, DNS, etc.)
- Desktop applications
- Microsoft Teams / Business Skype / Zoom
- Ticketing System
OUR OFFER
- Strong career support in an international environment
- Great culture and colleagues
- Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
Posting Legal Entity DHL Express (Malaysia) Sdn. Bhd.
Employee Referral Program
Refer a FriendIf you strong confindence you meet the requirement above, please register and sign in to DHL Express e-recruitment website with link as follow :
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