Jawatan Kosong Worker Engagement Specialist WES Malaysia Ulula Canada Inc Remote

Ulula Canada Inc Jobs

Jawatan Kosong Worker Engagement Specialist WES Malaysia in Remote

Description :

About Ulula

Ulula is a social enterprise that aims to improve working conditions in agribusiness, mining and manufacturing by sourcing and processing accurate and timely insights directly from workers and communities around the world. Our software and analytics platform connects directly and anonymously with our target stakeholders to obtain honest feedback and create more transparent and responsible supply chains. We have projects across the globe including South and South-East Asia, Europe, West and South Africa, and Latin America with clients ranging from NGOs to government departments to household name brands.

About the Role

We are searching for an individual or an organization based in Malaysia with a social compliance background to work with our Client Services team on a freelance or consultancy basis (part-time) and help us effectively collaborate with and service a diverse portfolio of clients and their suppliers in Malaysia and Singapore. With a workers’ rights and supplier engagement background, and a keen interest and capacity for the use of technology, we are looking for a candidate that will engage with workers, suppliers and brands in Malaysia and Singapore to drive meaningful impact.

Working with the Client Services team, they will be responsible for introducing our digital worker engagement programs to suppliers (both virtually and on site when possible), getting management buy-in, training management on the platform usage, engaging with workers and promoting participation, managing grievance cases, and liaising between all stakeholders to achieve positive outcomes for all. The role will require flexibility and agility to take on various tasks and work remotely with a global team. The role will require some evening meetings to communicate with the team based in Canada and Europe.

What you’ll do:

• Lead the deployment of digital worker voice programs in workplaces in Malaysia and Singapore

• Lead supplier platform training and technical support

• Lead case management of grievances in programs that have a digital grievance mechanism - liaising and collaborating with suppliers and brands

• Be available for investigation and remediation support if requested by brands

• Support the development and updating of supplier and worker onboarding materials

• Own regular communication with supplier management - from program introduction to status check-ins

• Liaise with internal stakeholders including the Director of Client Services, Client Services Senior Managers and Managers and Deployment Team to ensure effective deployment

• Gather client and supplier feedback and ideas to inform platform advancements

Your preferred profile:

• Social compliance or labour rights background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, grievance mechanisms, social impact, sustainability, international development, social impact tech, and/or business and human rights

• 5+ years’ experience working within the global supply chain industry, delivering social or labour impact projects

• Excellent communication skills, both oral and written, in both English and Malay is required; additional languages a plus

• Organized, conscientious and accountable

• Experience in customer / client services and delivery

• Based in Malaysia is required; Candidates living in Singapore are also welcome to apply

• Occasional travel nationally may be required

What sets you apart:

• Understanding of labour, human and community rights issues in global supply chains

• Knowledge and experience in community relations, corporate social responsibility programs

• Experience with adopting new technology and train others to do the same

• Self-motivated with a tolerance for ambiguity and change, with high desire to take ownership of projects

• Passion for equality and safe workplaces

• Familiarity with the auditing industry and international certification standards (i.e. BSCI, ETI, SA8000), internal and external grievance mechanisms, industry associations, and sustainability entities (i.e. SEDEX) is a plus

If interested, please submit your application in English here.

Don’t check all the boxes? Apply anyway if you’re curious to learn more about Ulula. For more information about Ulula please visit our site: www.ulula.com

Ulula is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :