Jawatan Kosong Customer Service Operations Associate Japanese Speaker Keysight Technologies Inc Bayan Lepas
by admin on September 18, 2024Keysight Technologies, Inc. Jobs
Jawatan Kosong Customer Service Operations Associate Japanese Speaker in Bayan Lepas
Description :
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
Quote Creation
- Respond to customer’s request for quote on a timely basis
- Generate formal quote in accordance with applicable Corporate Sales and Marketing Policy
- Ensure pricing and discounts are accurate in formal quotation
- Be updated on sales, marketing and promotion program and administer these accordingly
- Respond to customer query on price, discount and availability
- Establish and maintain effective lines of communication with Account Manager, management, business and cross-functional teams to resolve quote related issues
- Follow-up on outstanding quote issues and take ownership for customer satisfaction in assigned area.
Order Acceptance and Order Entry:
- Primary contact for accepting orders from trade customer.
- Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.
- Ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.
- Enter and edit order, including change order, credit and rebill, in accordance to Keysight policies and processes.
- Follow-up and correct pricing or configuration issues.
Order Management:
- Negotiate with Field/Customer and division to establish committed delivery date.
- Proactively manage order to meet committed delivery date and any special delivery requirement.
- Actively follow-up on cash-in-advance payment from customer and ensure that any shipment out of division can be duly delivered to customer.
- Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered in accordance to revenue recognition
- Establish and maintain effective lines of communication with Account Manager, management, business and cross-functional teams to resolve customer order related issues.
- Insure Customers are proactively notified of changes in order status. Follow-up on outstanding issues and take ownership for customer satisfaction in assigned area
- Proficient in English and Japanese language is a must.
- Capability to handle multiple tasks and responsibilities.
- Ability to work in a stressful environment
- Usage of standard approaches to simple problem resolution
- Basic escalation management skills
- Basic IT /technology knowledge
- Bachelor Degree or University Degree or equivalent.
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
For further information, please refer official source from Keysight Technologies, Inc. Career Center on following link below. If you meet the requirement and are interested in building a future career with Keysight Technologies, Inc., please register yourself at :
Disclaimer !
Please note that we do not accept any CV submissions. If You want to apply for a job that you have discovered on karomall.com, simply click on the provided job application link and follow the instructions afterwards. You'll be taken to a more detailed page.
