Jawatan Kosong Customer Engagement Service Assistant Tapah Lagenda Properties Berhad Batang Padang

Lagenda Properties Berhad Recruitment

Kerja Kosong Customer Engagement Service Assistant Tapah in Batang Padang

Description :

Job Description

• Ensure smooth Customer Service function in accordance with policies and guidelines adopted.
• Carry out daily operations smoothly and diligently.
• Respond to and resolve defects or complaints raised by customers within the time frames set up, with the assistance of HODs concerned.
• Report immediately to HOD on matters arising, whenever necessary. Always keep HOD informed.
• Providing help and advice to customers using your organization’s products or services.
• Communicating courteously with customers by telephone, email, letter, and face to face.
• Investigating and solving customers' problems, which may be complex or long-standing problems.
• Handling customer complaints such as defects or general complaints.
• Keeping accurate records of discussions or correspondence with customers.
• Updating & uploading customer defect form daily.
• Producing written information for customers, often involving use of computer packages/software.
• Key and reparation for the monthly defect and complaints report in Summary Defects Report daily.
• Keeping ahead of developments in customer service by reading relevant journals and attending courses.
• Participate in and contribute towards quality improvement initiatives / programs / activities conducted at the department or company level as assigned.
• Accompany house owner during the handover of keys (VP) for inspection and defects.
• Any Ad hoc assignment assigned

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, in any field.
• At least 1 year(s) of working experience in a customer engagement related field is required for this position.
• Ability to converse fluently in English, Bahasa Malaysia. Candidates with the ability to speak in Mandarin or Tamil will be an added advantage.
• Team player with strong organizational skills, time management and multitasking abilities.
• Full-Time position(s) available.
• Willing to work in Tapah

Job Types: Contract, Fresh graduate
Contract length: 12 months

Pay: RM1,500.00 - RM2,000.00 per month

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Tapah: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :