Jawatan Kosong Quality Assurance Executive Call Centre Melaka Red Contact Sdn Bhd - Kota Syahbandar
by admin on April 20, 2025Red Contact Sdn Bhd - Kota Syahbandar, Melaka Recruitment
Jawatan Kosong Quality Assurance Executive Call Centre Melaka in Melaka
Description :
KEY ACCOUNTABILITIES
- Responsible for conducting daily, weekly, monthly and quarterly Quality Monitoring and Feedback sessions (voice and non-voice transactions) for overall Customer Service department and develop plans and strategies to exceed customer experience and quality deliverance to customers.
JOB RESPONSIBILITIES
- To accurately conduct Call and/or Email Monitoring and Feedback sessions for CSE and OSE on a monthly and/or weekly basis as specified by the Head of Cust Care.
- To collate and document Call/Email monitoring results, analyze and recommend opportunities to Assistant Managers (AM) & Team Leaders (TL) for continuous improvement on a monthly basis.
- To assist AM & TL by translating Call/Email monitoring results and analysis into accurate and timely reports, towards identifying opportunities for Quality improvement.
- To convey issues and positive reinforcement on Quality concerns to Cust Care Operations Management.
- Dealing with and being able to communicate and adapt to different people and diverse personalities with a view to improve quality performance.
- Ability to multi-task and to work around scheduled datelines within a constantly changing and dynamic environment.
- Ability to prioritize their daily tasks and responsibilities according to set datelines and requirements.
- Conducting Monitoring (Call/Email) and Coaching
- Call Monitoring and related Reports
- Analysis, Evaluation and Measurement
- Assessment and Administrative Activities
- Buzz sessions and other Tasks
OFFICE LOCATION
Red Contact Sdn. Bhd.
No 17-2, Jalan KSB 11, Taman Kota Syahbandar, 75250 Melaka.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM3,350.00 per month
Benefits:
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Fixed shift
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Quality assurance: 1 year (Preferred)
Language:
- English (Preferred)
Should you are interested and qualified, please apply in confidence by filling online application form at :
Disclaimer !
Please note that we do not accept any CV submissions. If You want to apply for a job that you have discovered on karomall.com, simply click on the provided job application link and follow the instructions afterwards. You'll be taken to a more detailed page.
