Jawatan Kosong Reservation Agent Imperial Heritage Hotel Melaka

Imperial Heritage Hotel Melaka Recruitment

Jawatan Kosong Reservation Agent in Melaka

Description :

DUTIES AND RESPONSIBILITIES

• Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
• Processes cancellations and modifications and promptly relays this information to the Front office when needed.
• Update OTA extra nets on any modifications, cancellations, and no shows as applicable, to ensure accurate commission reconciliation.
• Understands the hotel's policy on guaranteed reservations and no shows and ensures implementation.
• Tracks future room availability based on reservations.
• Ensures to conduct effective quality check on all reservations.
• Reviews reservation policies and procedures periodically, identifying means of increasing productivity and efficiency within the reservations office. Working together as a team to implement improvements.
• Liaises with other departments to ensure good communication and offer support.
• Work closely and communicate effectively with other departments to ensure smooth work flow and enhanced guests’ experience.

REQUIREMENT

• Must be well organized and smart person.
• Pleasant personality & good inter personal skill
• Good command of English communication and writing as well.
• Ability to work effectively with the team.
• Computer literacy and fast learner.
• Ability to Work Under Pressure and with min. supervision

Job Type: Full-time

Pay: RM1,500.00 - RM2,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift

Supplemental Pay:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Melaka City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• reservation agent: 1 year (Preferred)

Language:

• English (Preferred)

For more detail information about the program, please refer official source from Imperial Heritage Hotel Melaka on following link below. If you meet these requirements, please register yourself at :