Jawatan Kosong Associate Customer Acquisition Concentrix Kuala Lumpur
by admin on Mei 28, 2024Concentrix Jobs
Kerja Kosong Associate Customer Acquisition in Kuala Lumpur
Description :
Customer Service/Support
Location Kuala Lumpur, MalaysiaJob Title:
Associate, Customer Acquisition (Triage Specialist)Job Description
The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.- Support Sellers with any help needed on offer recommendation. Assess information provided by the seller to make recommendation on suitable offer for the customer.
- Qualified nominations: for qualified nominations, submit requests into corresponding offer engine(s) and manage any queries on behalf of the Seller to optimize Sellers’ customer-facing time.
- Review opportunity triage policy and root opportunity to the appropriate stakeholders to execute on agreed action with customer
- Document customer engagements through the CRM system (open and qualify leads to opportunities) and maintain opportunity hygiene (updates, tracking and monitoring)
- Execute next actions (including follow up of customer, Microsoft and internal stakeholders) in line with SLAs
- Leverage learnings and best practices to create recipes for best Next Action based on known indicators, with a focus to move opportunities from Uncommitted to Committed status.
Location:
Language Requirements:
Time Type:
Full time2024-07-02If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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