Jawatan Kosong AMS Team Lead SuccessFactors Employee Central Deloitte Kuala Lumpur

Deloitte Recruitment

Jawatan Kosong AMS Team Lead SuccessFactors Employee Central in Kuala Lumpur

Description :

AMS Team Lead - SuccessFactors (Employee Central)

Date: 24 Jul 2024 Service Line / Portfolios: Enterprise Technology & Performance Location: Kuala Lumpur, MY Bangkok, TH AMS Team Lead - SuccessFactors (Employee Central) Service Line / Portfolios: Enterprise Technology & Performance
Are you ready to unleash your potential?
At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.
We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.
Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.
We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.
Ready to unleash your potential with us? Join the winning team now!

Work you'll do:

• Analyze and act independently on request or incidents raised by the client for their ERP application and resolve it within the agreed SLA and with quality
• Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders. To be responsible to assist in reducing re-occurring issues/incidents.
• Leading the collection of business requirements, analysis work and proposal for end to end solution when necessary to support client’s initiative to simplify and standardize processes
• Able to take on a Team Lead role when required and guide the team on a day-to-day basis
• Able to monitor workload of team and where needed make necessary decisions to ensure quality and on-time delivery for the clients.
• Take on role as Process Expert in the team and coaching/guiding other team members (within team and across other AMS teams). Where necessary, to conduct training to assist in speeding up knowledge transition for team members.
• Able to lead and prepare all necessary reporting for SLA Governance and Statuses
• Act as the ambassador and work closely with all necessary parties involved to ensure successful implementation of the AMS support practice in Deloitte SEA. This includes spreading the understanding of AMS and its value realization to internal and external stakeholders.
• Partake in the deliverable development of the AMS setup in Deloitte SEA.
• Drive and embed any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization
• Fully comply with and adhere to all the standard AMS process & procedures that are developed.

Your role as a leader:
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.

Requirements:

• Have at least 5 years’ experience leading a team and working with SAP in the end user environment or consulting with good support & configuration experience (level 2 & 3).
• Knowledgeable in SAP SuccessFactors - Employee Central/ EC Core / Payroll / Time Off / Time - Tracking experience is preferred
• Some integration knowledge to other functional areas would be an added advantage.
• Good spoken English. Added advantage if other languages are known.
• SAP certified will be a plus.
• Good analytical thinking.
• Ability to engage stakeholders
• Takes ownership of problems and respond in a proactive manner where appropriate.
• Willing to take on new solutions/applications where applicable and ensure successful integration and support for the business
• Willing to work based on clients’ business work days and office hours

Due to volume of applications, we regret that only shortlisted candidates will be notified.
Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
Requisition ID: 104614

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

Should you are interested and qualified, please apply in confidence by filling online application form at :

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