Jawatan Kosong WALK IN Customer Service Executive Contact Centre 27 Sep 2024 OCBC Bank Kuala Lumpur
by admin on September 11, 2024OCBC Bank Job Vacancies
Kerja Kosong WALK IN Customer Service Executive Contact Centre 27 Sep 2024 in Kuala Lumpur
Description :
WALK-IN Customer Service Executive (Contact Centre) 27 Sep 2024 - (240001DN)
[Walk-in Interview] Customer Service Executive (Contact Centre)
Date: Friday, 6 Sep 2024
Time: 9.30am - 12.00pm and 2.00pm - 4.00pm
Location: 4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT station)
Services
- To attend to inbound calls enquiries over various range consumer financial products and services
- To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
- To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette
Quality Assurance
- To achieve first call resolution where possible and follow up with customers on unresolved issues.
- To perform after call duties and quality assurance in accordance to the set procedures with zero defect
- To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements
Alternative Channels and Cross-Selling
- To introduce and create customer awareness on self-service/automated banking channels
- To cross-sell bank products and services when appropriate
Compliance
- To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank
- Degree Holders – related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders – minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)
- Possess customer centric / strong customer service mindset
- Committed and a good team player with willingness to step into a leadership role
- Independent and resourceful with the ability to thrive under pressure
- Meticulous, well organized and has the ability to solve problems
- Able to multitask and manage time effectively
- Willing to work on shift rotations (24/7) which includes Public Holidays
Primary Location: Malaysia-Kuala Lumpur-Kuala Lumpur
Job: Customer Service Executive
Organization: MAL E2P - Contact Centre - Hub (DH)
Schedule: Permanent
Job Posting: 10-Sep-2024, 9:42:01 PM
Should you are interested and qualified, please apply in confidence by filling online application form at :
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