Jawatan Kosong Order Management Specialist Japanese Korean Speaker Ingenious Job Kuala Lumpur

Ingenious Job Job Vacancies

Kerja Kosong Order Management Specialist Japanese Korean Speaker in Kuala Lumpur

Description :

Fresh Graduates are welcome to apply!

Company Background : A beauty and cosmetics conglomerate MNC that operates in numerous countries around the world and owns a portfolio of well-known beauty brands.

Location : Bangsar, Kuala Lumpur

Working Days : Monday - Friday, 8.30am-5.30pm (Hybrid mode)

Job Responsibilities :

Order Management

• Ensure order cycle timeliness is met
• Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for: order management validation, shipments, new launch and promotional program allocations, ELC-owned counter requirements, Door opening, service level details
• Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
• Proactive management with commercial team to alert on out-of-stock situations
• Alert commercial team of inventory status including counter inventory
• Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
• Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
• Process approved returns orders

Reporting and Analytics

• Produce daily/weekly sales report to track actual orders vs target
• Produce daily/weekly order fulfilment report at channel and customer level
• Produce daily/weekly tracking of store inventory levels vs target

Qualifications :

• Environment with prior experience in Customer Service
• Proficient in English and Korean/Japanese in both written and spoken
• Data and SLA commitment driven
• Familiarity with SAP, Microsoft Office. Prior knowledge of case management tool (Salesforce) would be an advantaged
• Excellent customer service skills and the ability to work with diverse personalities/cultures across the region
• Detail-oriented, organized and an ability to prioritize and manage workflow
• Brings personalized experience to enhance service delivery
• Fresh graduates are welcomed to apply

Job Type: Permanent

Pay: RM3,500.00 - RM5,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Fixed shift
• Monday to Friday

Supplemental pay types:

• 13th month salary
• Performance bonus

Application Question(s):

• What is your expected salary?
• How long is your notice period?

Education:

• Bachelor's (Preferred)

Experience:

• Order management: 2 years (Preferred)
• Salesforce: 2 years (Preferred)

Language:

• Korean (Preferred)
• Japanese (Preferred)

If you feel that you can meet the qualification and up to the challenge, please send directly through :