Jawatan Kosong Customer Support Associate SEA Gamer Mall Sdn Bhd Manjung

SEA Gamer Mall Sdn Bhd Jobs

Jawatan Kosong Customer Support Associate in Manjung

Description :

Job Descriptions :

• Responsible for recharging the order.
• Responding to customer kchat /email promptly.
• Maintaining excellent levels of service and consistent communication with our customers in the up-most professional manner & meaningful responses.
• Checking for uncompleted orders and sending notifications to the seller to complete the order.
• Verifying the seller’s products on Kaleoz to avoid suspicious listings.
• Proactively identify changes that can make to the Kaleoz application to simplify the job.
• Recognize and escalate any high-priority problems to the Senior Customer Support Associate for follow-up.
• Develop relationships with Kaleoz sellers, working with them to drive sales through web optimization and enhancement of customer experience when shopping on the Kaleoz platform.
• Undertake any ad-hoc task or any other related task assigned by the superior.

Job Requirements :

• No experience required.
• Interest in game development.
• At least SPM or equivalent work experience.
• Intermediate in written and verbal communication skills in English and Mandarin.
• Able to communicate in basic Bahasa Melayu is a bonus.
• Analysis skills - Ability to interpreting information, gathering it into a coherent understanding, and building a narrative or plan of action in response.
• Clear communication skills - Ability to communicate information accurately, clearly and as intended.
• Critical thinking - Ability to think in organized and rational manner in order to understand connections between ideas and/or facts.
• Customer focus - Putting customer's needs first. / To enhancing customer satisfaction and building strong customer relationships.
• Follow up - To keep tracking the issues and make sure the issues have been settled.
• Interpersonal skills - Ability to communicate, build relationships and work well with others.
• Multitasking - Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others.
• Organizational skills - Able to stay focused on different tasks, and use time, energy, strength, mental capacity, physical space, etc. effectively and efficiently in order to achieve the desired outcome.
• Positive language vocabulary - Able to use the positive word to communicate with others.
• Problem solving - Ability to solve problems in an effective and timely manner without any impediments.
• Relationship building - Ability to connect with others and form positive relationships.
• Stress management - Ability to analyze the specific stressors and taking positive actions to minimize their effects.
• Team work - Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties and accomplish organizational objectives.
• Time management - Ability to use time productively and efficiently.
• Troubleshooting - Curiosity and drive to get to the root of a problem.
• Writing skills - The ability to write correctly and communicatively in a language, and be able to edit it.

Benefits :

• Competitive base salary
• 5 days work week
• EPF, SOCSO & EIS
• Personal accident insurance coverage
• Medical and dental care
• Optical allowance
• Fitness allowance
• Family outing day allowance
• Annual paid leave
• Performance bonus
• On job training
• Trainer and Trainee Program
• Positive working environment

Help us to know you better by completing this application form at the link provided below: https://forms.gle/QQAju6vSpbrKabFs7

Job Type: Full-time

Pay: RM1,500.00 - RM2,000.00 per month

Benefits:

• Dental insurance
• Gym membership
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Vision insurance

Schedule:

• Night shift

Education:

• STM/STPM (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)

For further information, please refer official source from SEA Gamer Mall Sdn Bhd Career Center on following link below. If you meet the requirement and are interested in building a future career with SEA Gamer Mall Sdn Bhd, please register yourself at :